ONLINE SALES TERMS & CONDITIONS

Please read carefully before making any purchase.

Upon a successful purchase:
[1] For online orders involving a download, you will be taken firstly to the payment page and then to the download page so that you can download your order. All purchases will be acknowledged by us by email.
[2] Physical product orders will be despatched within 24/48 hours.
[2] Receipt of funds (if paying by UK PO or cheque) will be acknowledged on receipt.
[3] An email will also be sent when goods are being despatched to you.

Delivery:
An email is sent advising when the goods are to be despatched. If the goods are returned to us as undeliverable or not collected, then another delivery charge will apply in order to re-send the goods. Returning goods to us by this method will not receive a refund. We will NOT supply goods to PO Box addresses under any circumstances.

DVD Products:
Please note that in ALL cases our DVD productions are covered by both copyright and useage terms. In ALL cases they are sold on the basis of individual "Home Viewing Only". They are NOT to be used for training or group viewing even if there is no fee charged. This is stated clearly in the copyright notice on each DVD.

UK Shipping:
The aim is to dispatch all orders within 24-48 hrs (excluding weekends & Bank Holidays) of payment being received/cleared. Personal cheques can take 7-10 working days to clear the bank before orders are dispatched. Collection is fine by prior arrangement. Please contact us to arrange details.

Items are sent by Second Class Standard Postage unless otherwise stated and at buyers risk. We obtain a Certificate Of Posting as proof the item has been posted, but we cannot be responsible for any late or non-delivery. Recorded or Special Delivery is NOT always applicable unless stated in the postage details. If you require insurance and it is not included - this must be paid for in advance before the goods are despatched.

Non UK Shipping:
Details will usually be shown for any non UK shipping before you purchase a product. Where postal costs are not mentioned or are included, this will be for surface mail only and at the buyers risk unless otherwise stated. We do obtain a Certificate Of Posting receipt to prove the item has been despatched, but we are not responsible for any non-delivery outside of the UK.

If postal insurance is required this can be made available for the additional actual extra cost. If this is required please contact us for this cost BEFORE you purchase.

Any overseas customs duties, sales or other taxes that may apply are also not included.


Payment Details:
Payments by ®Paypal is our preferred payment method. Personal Cheques/Postal Orders are not acceptable. Download products are usually priced in $US. Payments via the online gateways will convert into other currencis for you. Cheques drawn on non-UK banks are not acceptable. Please use ®Paypal where-ever possible if you are purchasing from overseas.

Cash is to be sent ENTIRELY at your own risk. Use the appropriate postal service level providing insurance if sending cash.

Ebay and PayPal Purchases:
If purchasing via an Ebay promoted item, auction or buy now, please note we do not accept orders from anyone with a feedback rating of less than 10, or if over 10, with less than 95% positive feedback. With PayPal purchases the address must be both VERIFIED and CONFIRMED. Anyone with an unconfirmed address or a PO Box address will need to contact us FIRST to make alternative arrangements for payment. Any payment made without the above conditions applied will be refunded.

Contact:
EMAIL US from HERE.

Guarantees:
Any Manufacturers Guarantee, if applicable, will be included in the item description.

Guarantee & Returns:
Other than second-hand auction items, under the Distance Selling Regulations 2000 you have the right to cancel your order with us within 7 days of the receipt of goods. However, this cooling off period and right to cancel does not apply where audio or video recordings have been opened by the customer. (Distance Selling Regulations - More Info). Electronic media and the like are NOT covered by any refund guarantee once the wrapping seal has been broken, unless the goods are faulty in any way. Please contact us first for a returns number. Faulty goods returned WITHOUT a returns number will not be refunded.

A replacement or refund, at our discretion, will ONLY be provided if goods are damaged or faulty on arrival. All goods where appropriate are checked before despatch, so they should arrive in a working condition. Please check your purchase immediately upon delivery. Any and all claims must be received as soon as they are known, particularly if the item has been damaged in the postal system, as a claim will have to be made.

In this case the original packaging MUST be retained in case an inspection is required. In any event, we must be informed at the latest within 5 days from receipt of goods.

Any refund or exchange will only be made after the original item has been returned, and received. The cost of return and postal insurance is the responsibility of the buyer. Any refund considered will be for the cost of the item only, excluding any actual or original handling and shipping costs. Where postage has been INCLUDED in the price and is not classified as FREE, the actual postage cost (no package cost) will be deducted. Please retain the packing for your reference.

Download products will have their own guarantee and terms over and above those here, and they will be clearly stated on the appropriate advisory website, which should be viewed before making any purchase.

Privacy:
Any information you provide us will never be given, sold, rented or loaned to any third party.

Feedback:
The aim is to provide a First Class service to all customers. However, occasionally problems do occur, so if you have a problem EMAIL US FIRST. If there is a genuine problem it will be sorted out!

Thank you!

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