ONLINE SALES TERMS
Please read carefully before making
Upon a successful purchase:
 For online orders involving a download, you will be taken
firstly to the payment page and then to the download page so
that you can download your order. All purchases
will be acknowledged by us by email.
 Physical product orders will be despatched
within 24/48 hours.
 Receipt of funds (if paying by UK PO or cheque) will be acknowledged
 An email will also be sent when goods are being despatched
An email is sent advising when the goods are to be despatched.
If the goods are returned to us as undeliverable or not collected,
then another delivery charge will apply in order to re-send
the goods. Returning goods to us by this method will not receive
a refund. We will NOT supply goods to PO Box addresses under
Please note that in ALL cases our DVD productions
are covered by both copyright and useage terms. In ALL cases
they are sold on the basis of individual "Home Viewing Only". They
are NOT to be used for training or group viewing even if there
is no fee charged. This
clearly in the copyright notice on each DVD.
The aim is to dispatch all orders within 24-48 hrs (excluding weekends
& Bank Holidays) of payment being received/cleared. Personal
cheques can take 7-10 working days to clear the bank before orders
are dispatched. Collection is fine by prior
arrangement. Please contact us to arrange details.
Items are sent by Second Class Standard Postage unless otherwise stated and at buyers risk. We obtain a Certificate
Of Posting as proof the item has been posted, but we
cannot be responsible for any late or non-delivery. Recorded or Special Delivery is NOT
always applicable unless stated in the postage details. If you require
insurance and it is not included - this must be paid for in advance
before the goods are despatched.
Non UK Shipping:
Details will usually be shown for any non UK shipping
before you purchase a product. Where postal costs are not mentioned
or are included, this will be for surface mail only and at the
buyers risk unless otherwise stated. We do obtain a Certificate
Of Posting receipt to prove the item has been despatched, but we
are not responsible for any non-delivery outside of the UK.
postal insurance is required this can be made available for the
additional actual extra cost. If this is required please contact us for this
cost BEFORE you
Any overseas customs duties, sales or other taxes that may apply are also
Payments by ®Paypal is our preferred payment method.
Personal Cheques/Postal Orders are not acceptable. Download products are usually priced
in $US. Payments via the online gateways will convert into
other currencis for you. Cheques drawn on non-UK banks are not
acceptable. Please use ®Paypal
where-ever possible if you are purchasing from overseas.
Cash is to be sent ENTIRELY at
your own risk. Use the appropriate postal service level providing
insurance if sending cash.
Ebay and PayPal Purchases:
If purchasing via an Ebay promoted item, auction or buy
now, please note we do not accept orders
from anyone with a feedback rating of less than 10, or if over 10,
with less than 95% positive feedback. With PayPal purchases the address must be both VERIFIED and CONFIRMED. Anyone
with an unconfirmed address or a PO Box address will need to contact
us FIRST to make alternative arrangements for payment. Any payment made without the above conditions applied will be refunded.
EMAIL US from HERE.
Any Manufacturers Guarantee, if applicable, will be included in
the item description.
Guarantee & Returns:
Other than second-hand auction items, under the Distance Selling
Regulations 2000 you have the right to cancel your order with
us within 7
days of the receipt of goods. However,
this cooling off period and right to cancel does not apply
where audio or video recordings have been opened
by the customer. (Distance
Selling Regulations - More Info). Electronic media
and the like are NOT covered by any refund
guarantee once the wrapping seal has been broken, unless the goods
are faulty in any way. Please contact us first for a returns number.
Faulty goods returned WITHOUT a returns number will not be refunded.
A replacement or refund, at our discretion, will
ONLY be provided if goods are damaged or faulty on arrival. All
goods where appropriate are checked before despatch, so they should
arrive in a working condition. Please check your purchase immediately
upon delivery. Any and all claims must be received as soon as they
are known, particularly if the item has been damaged in the postal
system, as a claim will have to be made.
In this case the original packaging MUST be retained
in case an inspection is required. In any event, we must be informed
at the latest within 5 days from receipt of goods.
Any refund or exchange will only be made after
the original item has been returned, and received. The cost of return
and postal insurance is the responsibility of the buyer. Any refund
considered will be for the cost of the item only, excluding any
actual or original handling and shipping costs. Where postage has
been INCLUDED in the price and is not classified as FREE, the actual
postage cost (no package cost) will be deducted. Please retain the
packing for your reference.
Download products will have their own guarantee
and terms over and above those here, and they will be clearly stated
on the appropriate advisory website, which should be viewed before
making any purchase.
Any information you provide us will never be given, sold, rented
or loaned to any third party.
The aim is to provide a First Class service to all customers. However,
occasionally problems do occur, so if you have a problem EMAIL
US FIRST. If there is a genuine problem it will be sorted out!